Customer training

　　Shandong Xingdou Intelligent Equipment Co.,Ltd Training Centre

　　The purpose of the training center is to enable more users to understand product performance Xingdou, institutional and operational maintenance methods, in order to achieve the proper use, maintenance equipment, machinery and equipment so that is always in the best working condition, to play the greatest efficiency. To this end, the training center has developed a series of training courses to meet the different requirements of the users to ensure that training programs.

　　Regular training center agent, customers and internal staff training related knowledge, in order to better serve customers.

　　To understand the Shandong Xingdou Intelligent Equipment Co.,Ltd product performance, structure and method of operation and maintenance, in order to achieve the proper use and maintenance of machinery, the equipment is always in the best working condition, to play the greatest efficiency, Shantui Construction Machinery Co., Ltd. Jining in Shandong Province City Development Zone set up a technical training center with first-class, regular users Xingdou, Xingdou agency and corporate levels of management in various regions of China personnel training.

 

　　Training Responsibility

　　Agency services manager responsible for the area of training and customer service personnel of the unit to continuously improve the operational capacity. So agency services manager must master Xingdou product performance, structure , maintenance , repair and machine overhaul department of knowledge , but pay close attention to product upgrading, to grasp the changing point of the structure and services.

　　Agency responsible for the area customer service staff training to continuously improve the operational capacity. Therefore, agency staff must have the Xindou product performance, structure , maintenance , repair and machine overhaul department of knowledge , but pay close attention to the upgrading of products and services to understand the changes in the structure of the point .

　　Shandong Xingdou Intelligent Equipment Co.,Ltd Service personnel responsible for the area customer service manager and agent training company staff to continuously improve the operational capacity. So Xingdou service personnel must have the capability to build machines all products , structure , maintenance , repair and machine overhaul department knowledge , but pay close attention to the upgrading of products and services to understand the changes in the structure of the point , to grasp the situation of new product development and feedback to the agency's service work.

　　The necessity of training

　　Improve user satisfaction: Training can improve user understanding of the equipment can be freely used equipment; enables service and sales staff to better serve our customer service, customer satisfaction.

　　To acquire new products and services: the company developed new products, must be systematically training, including marketing, training and service training for agents, customers and our company staff early grasp of knowledge, to market the product as soon as possible.

　　Empowerment: the operational capacity of the service and sales personnel, the need to continue to improve the learning and training, and life-long learning.

　　Training new employees: hiring new employees is needed replacement of old, is the need for business expansion and new business capabilities and staff knowledge are almost zero, so the training is particularly important.

　　Training Methods

　　Xingdou policy response training • New training • Training • theoretical foundation skills training agency staff level • Training • Training • Skills skills training simulation

　　Teacher training

　　Discovery and introduction of new teachers: internship chosen from faculty staff, and has extensive experience in our service as the first choice, and to go through a rigorous screening layers, requires the ability to put theoretical knowledge into practical experience sublimation, and combined with theoretical , capable also say the job. The teacher asked the theory has extensive experience of lecturing, teaching practice through work, can seize the lectures focus on a certain degree of skill and art lectures. You can hire foreign aid or the introduction if necessary.