After-sale service

　　Adhering to the service philosophy of“a strong customer focus and creating value for customers”and focusing on customer requirements,Shandong Xingdou Intelligent Equipment Co.,Ltd.has been striving to achieve the service goal of“surpassing customer expectations and industrial standards”with its first-rate speed,techniques and attitude”.

　　Service stories

　　Interpretation of responsibilities

　　Promise of after-sale service

　　Shandong Xingdou Intelligent Equipment Co.,Ltd.is hereby making the following promises.

　　Article 1.We shall offer six months’warranty after the date of installation and debugging.Our warranty covers all the components except for mailed components.

　　Article 2.We have a professional service team,with all the engineers have undergone strict technical training and examinations and are highly experienced in practical repair.

　　Article 3.We have been offering service under the objective of“providing service to wherever our products go”.Therefore,we have gradually put into place a perfect service network nationwide by setting up sales and after-sales offices in Xian,Taiyuan,Zhengzhou,Hohhot,Shijiazhuang,Hefei,Shenyang,Qingdao,Jinan etc.

　　Article 4.We have invested more than RMB 200 Yuan in establishing a warehouse for commonly used spare parts in the head office plant.Besides,we have stock of damageable spare parts in all the sales and service offices,and all the commonly used spare parts shall be supplied in 48 hours.

　　Article 5.We shall offer service within 2 hours after receiving your repair or service call and try to solve your problem as soon as possible.If necessary,our engineer shall offer on-site service within 8 hours.

　　Article 6.We offer life-long door-to-door service,including repair,maintenance,technology upgrading,and service outsourcing.Let us know your request,and we will do our best to satisfy you.

　　Article 7.We shall,upon your application of our products,carry out regular follow-up and return visit to you because your opinions are of great importance to us.

　　24-hour service hotline:+86-0531-83821797 (0)15069056988

　　Service supervision hotline:+86-0531-83821797

　　Call us and we will spare no effort to serve you.